Business Building Block Workshop - Customer Services

Presenter: Christine Hatton, The Marketing Studio

Defining customer service – what does it mean and what does it matter in our world today?

The relationship between customer service and revenue –Communicating effectively with customers is a defining point of difference in a transactional world.

Building long lasting relationships with clients -  The importance of a sales culture and key tips

Dealing confidently with difficult customers – techniques to help you manage those difficult situations that can define your business experience.

 

 

 

 

 

Cancellation Policy: Cancellations must be received 5 clear working days prior to the event.  Cancellations after this time and ‘no shows’ on the day will be charged the full invoice amount. Substitutions are permitted if you can no longer attend.